Regulated by the
FSCA
BUSINESS PROTECTION SOLUTIONS
Governance. Compliance. Accountability.
Wenru operates within a regulated financial framework, with full adherence to the standards set by the Financial Sector Conduct Authority (FSCA).
Our approach to compliance is not procedural — it is embedded in how we advise, structure, and manage client outcomes.
Compliance is not a requirement we meet — it is the standard we operate within.
REGULATORY STANDING
Authorised Financial Services Provider
FSP 45153
Company Registration
2013/099477/07
Jurisdiction
South Africa
OUR COMPLIANCE FRAMEWORK
FAIS Compliance
Fully compliant with the Financial Advisory and Intermediary Services Act.
FICA Obligations
Adherence to all Financial Intelligence Centre Act requirements.
POPIA Data Protection
Protection of client information in accordance with POPIA.
Governance & Oversight
Structured internal controls, risk management, and continuous monitoring.
SUITABILITY & ADVICE STANDARD
All advice is provided in accordance with regulatory suitability requirements, ensuring that recommendations are appropriate to each client’s financial position, objectives, and risk profile.
Our advisory process is designed to ensure that regulatory compliance and client outcomes remain aligned at all times.
PROFESSIONAL STANDARDS & CLIENT PROTECTION
Our advisors operate within a regulated professional framework and are:
- Appropriately licensed and authorised
- Subject to ongoing regulatory supervision
- Required to maintain continuous professional development
- Bound by a formal Code of Conduct
TREATING CUSTOMERS FAIRLY (TCF)
Wenru applies the principles of Treating Customers Fairly (TCF) across all advisory processes.
This ensures that:
- Clients receive clear, appropriate, and timely information
- Advice is suitable, needs-based, and aligned to client objectives
- Products and strategies perform as reasonably expected
- Clients are treated consistently and without bias throughout the advisory relationship
Contact Compliance
For compliance-related queries, documentation requests or regulatory confirmations, please contact:
Rouxdolf Wentzel
Email: rw@wenru.co.za
Telephone: 082 920 7989
Conflict of Interest Policy
Access our policy outlining how conflicts are identified and managed.
Complaints Resolution Process
View our formal process for handling client complaints.
Privacy Policy (POPIA)
How we collect, use, and protect personal information.
PAIA Manual
Access to information in line with statutory requirements.
Complaints & Ombud Process
Wenru is committed to resolving complaints in a fair, transparent, and timely manner.
To lodge a complaint:
Submit your complaint in writing via email, including relevant details, supporting documentation, and contact information.
We will acknowledge receipt and initiate an internal review in line with our formal complaints resolution framework and regulatory requirements.
If you are not satisfied with the outcome, you may refer the matter to the FAIS Ombud:
Office of the Ombud for Financial Services Providers
Website: www.faisombud.co.za
Email: info@faisombud.co.za
Tel: 012 762 5000
Complaints should generally be referred within six months of receiving our final response.